Owner FAQs

Through the Buildium Owner Portal, you have full access to your property’s financial performance. Monthly income, expenses, and rent collection reports are uploaded directly to your portal. This ensures transparency and allows you to monitor your property’s success in real time.

We follow a stringent tenant screening process to protect your investment. This includes credit checks, income and employment verification, rental history, and a background check. Our goal is to place reliable tenants who will respect your property and make consistent, on-time payments, reducing the risk of vacancies and rent defaults.

When a tenant submits a maintenance request through the Buildium Tenant Portal, our maintenance team is immediately notified. We coordinate necessary repairs promptly, and for significant repairs, we’ll seek your approval in advance. You can also view maintenance activities and associated costs through your Owner Portal.

We perform bi-annual property inspections to identify and address any potential maintenance issues early. Each inspection includes a thorough assessment, and you will receive a detailed report with any recommendations for preventative maintenance or repairs, helping to safeguard the long-term condition of your property.

Rent payments are collected through the Buildium Tenant Portal, with options for tenants to use e-Pay or e-Transfer. This ensures timely and secure payments. If rent is late, we follow up promptly according to Ontario’s guidelines, and our rental guarantee option means you still receive payments even if a tenant defaults.

Our fees are clear and transparent. The management fee covers all routine services, including rent collection, tenant relations, and maintenance coordination. Any additional costs, such as leasing or maintenance fees, will be discussed upfront, so you’re fully aware of your expenses.

We believe in maintaining strong, respectful relationships with tenants, which leads to higher satisfaction and retention rates. Our team prioritizes responsive communication and swift issue resolution, helping to minimize tenant turnover and keep your property occupied.

In the rare event of an eviction, we handle the process from start to finish. This includes serving notices and coordinating with legal professionals. All eviction proceedings are handled in compliance with Ontario’s RTA, ensuring a legal and efficient resolution with minimal stress for you.

We manage rent increases in accordance with Ontario’s RTA, following the annual rent increase guidelines set by the province. You’ll receive advance notice, and we’ll handle the communication with tenants to ensure they’re informed and prepared.

Yes, we ensure you’re involved in key decisions. Before a lease is finalized, we’ll send you a draft for your review and approval, so you’re fully comfortable with the terms. Our leasing agreements comply with Ontario regulations and are designed to protect both the property owner and the tenant.

The Buildium Owner Portal offers comprehensive access to your property’s information. You can view financial reports, rent collection status, maintenance updates, and lease agreements. This ensures you’re always informed and have real-time insights into your investment’s performance.

When a tenant provides notice to vacate, we start the re-leasing process immediately. Our team markets your property, conducts showings, and follows the same rigorous screening process to secure a high-quality replacement tenant quickly. This minimizes vacancies and keeps your property generating income.

We’re here to support you. You can contact us directly through the Buildium Owner Portal, via email, or by phone. Our team is dedicated to providing responsive and personalized support, ensuring you have the information you need, whenever you need it.